Refund and Cancellation Policy

Paying, refunds and cancelling.

Last updated: [date of publication]

Our policy

All purchases are final: we do not give refunds, including for reports bought but not yet used, except where the law requires one or we charged you in error.

What costs you nothing. Any free reports on your account are used first. If a report fails to complete, it is not charged: the report stays available to you, and you can pick it up again from your drafts.

Charges made in error. If you are charged twice, or charged without the reports appearing on your account, tell us and we will either add the reports or refund the extra charge to the payment method you used. Refunds go through Razorpay or PayPal; your bank may take several working days to show them.

Chargebacks. Please contact us before disputing a charge with your bank; most problems can be put right quickly.

Consumers in the EU and UK

If you buy as a consumer (not for a business) and live in the EU or UK, the law gives you 14 days from purchase to cancel and receive a refund for reports you have not used. When you start a report — which happens when you start analysing your invention — you ask us to provide it at once and agree that you lose the right to cancel for that report once it has started. This does not affect any other rights your local law gives you.

Cancelling

There is no subscription to cancel: each purchase is a single payment, as our Terms of Service describe. To close your account, email Info@ipfolks.com; unused reports on a closed account are not refunded, except as described above.

Contact

IP Folks, [registered address]. Billing questions: Info@ipfolks.com. Please include the payment date and the email address on your account.